Here at Whistling Jim, we always hope you'll love all the items you receive. However if for any reason you are not completely satisfied with your purchase, this section will point you in the right direction when it comes to returning item(s) to us.
If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to us using the postal address:
WHISTLING JIM LTD, PO BOX 292, BILLINGSHURST, WEST SUSSEX, ENGLAND, United Kingdom.
These item(s) need to be received by us in their original condition - Original condition refers to item(s) being unworn, unwashed, with all retail and care labels attached and in a re-sellable condition. Once received by us, returned item(s) will be inspected by our dispatch team. Should we be unable to process your refund due to the item being worn, washed or missing any of it's labels, the item(s) will be returned to you.
NB - When returning item(s) to us please allow up to 21 days from the day the parcel is sent for your refund to be processed.
Full Price Refund Policy
Full price item(s) can be returned to us in their original condition* within 14 days of you receiving the package. Upon receipt of your returned full price item(s) you will be refunded via your original payment method. If your order was placed using a debit card, credit card or PayPal account (international customers only) this will be refunded the amount due. If the original order was placed using online gift voucher your online store credit account will be refunded the total amount due.
Online: Sale Refund Policy
Sale item(s) can be returned to us in their original condition (Original condition refers to item(s) being unworn, unwashed, with all retail and care labels attached and in a re-sellable condition.) within 14 days of you receiving the package. Upon receipt of your returned sale item(s) you will be refunded via your original payment method. If your order was placed using a debit card, credit card or PayPal account (international customers only) this will be refunded the amount due. If the original order was placed using online store credit, your online store credit account will be refunded the total amount due.
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.
Online: How To Return Item(s)
If item(s) have been ordered online these must be returned to us via the post. To return items by post, simply follow the steps outlined below.
• Complete Your Returns Form
Your returns form comes included with your original package from us. Be sure to include your order number, full name, product number of the item(s) being returned and the reason code(s) for return on this sheet. Please remember to place this sheet back into your returns package for quick
• Re-Pack Item(s) Being Returned
All item(s) being returned to us should be in their original condition (Original condition refers to item(s) being unworn, unwashed, with all retail and care labels attached and in a re -sellable condition.) and if possible, re-packed in the packaging they were received in. If this packaging is no longer available, a similar alternative form of packaging may be used to contain your item(s), however this would be at your expense.
• Post Your Returns Package
Take the package you're returning to us to any local post office or courier collection point. Once there, a standard postage fee will be charged by the postal service (please be aware that this expense is your responsibility). The item(s) being returned remain your responsibility until they reach us. For this reason, we strongly recommend that you return any packages using a recorded delivery service and obtain a proof of delivery certificate (or receipt) from the courier or post office used.
If you are missing your returns label for any reason, our returns address is as follows:
WHISTLING JIM, PO Box 292, Billingshurst, West Sussex, England, UK, RH14 9XY.
We always strive to ensure that our garments are of the highest quality and reach you in perfect condition. On occasion despite our best efforts, this may not be the case. Please accept our sincerest apologies if you have received a faulty or incorrect item from us.
If you have received a faulty or incorrect item from us please contact our customer services through your Whistling Jim online account, so that a member of our team can assist you in rectifying the issue(s) present with your order or item(s) within it. You can log in to your Whistling Jim online account now, by clicking here and following the prompts.
If you wish to exchange item(s), your original item(s) will need to be returned to us in accordance to our online returns policy detailed above, and a separate online order placed for any replacement item(s) that you require.
CHANGES TO YOUR ONLINE ORDER
In most circumstances it is not possible to make changes to your order once it has been placed. If you wish to add more items to your order, the quickest and simplest way to do this is to place a separate order for these additional items.
If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on email@example.com . It's really important that you let us know of any inaccurately provided delivery address information as quickly as possible so that we can ensure your order is updated and that you receive your items at the desired location. Please ensure that you include your name, your order number, your phone number and your email address in your email or support ticket to us. These details will help ensure that your query is handled as quickly as possible.
If your order has already been despatched or delivered to you, you will need to follow our online returns policy (detailed above) in the event of receiving any unwanted or unsuitable items.
YOUR RIGHT TO CANCEL (EU CUSTOMERS) - CONSUMER CONTRACT REGULATIONS
In addition to our returns policy, if you are a customer within the European Union, you have the right to cancel your contract with us within 14 days from the day that you receive your items from us. To exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and (where available) your phone number and email address. You can cancel by emailing us on firstname.lastname@example.org or by raising a customer service ticket within your online account, (by clicking here)
If you decide to cancel, you should return item(s) to us (at your expense) and in their original condition (NB - Original condition refers to item(s) being unworn, unwashed, with all retail and care labels attached and in a resellable condition.) within 14 days of such cancellation taking place.
Any delivery charge paid will be included in your refund (excluding any supplementary expense arising should you specify a delivery method other than standard delivery). We will process your refund within 14 days of receipt of all (not part) of your order.
If you wish to cancel (or are considering cancelling) an order or service you have placed with us, please be aware of the following terms that apply:
• Damaged or incorrectly supplied items: You should check all items you receive against your order. If the items you receive are damaged or incorrectly supplied upon delivery then you must note the details of any damage or error in supply on your returns sheet, alternatively if you are unable to view the items on receipt, you must inform us (by post or email) within a reasonable period of time. You must return the items to us as soon as possible after informing us that the items are damaged or have been incorrectly supplied to you.
• Damage during the course of returning items: If you choose to return item(s) to us, we will not be held responsible for any loss or damage to them during transit and for this reason, we strongly recommend that you use a recorded delivery service when returning item(s) to us. If returned item(s) are lost or damaged in transit, we reserve the right to charge you (or to not refund any amounts attributable to) such loss or damage.
• Possible deductions: We may make a deduction from the reimbursement to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you causing the return period to be extended beyond a reasonable period of time.
• In the case of damaged or incorrectly supplied goods: a replacement item may be offered to you.
For orders shipped outside of the European Union, please note that we cannot return any taxes, duties or delivery charges associated with your order. You will be refunded the tax free price of the products returned. Certain countries operate schemes for consumers to reclaim import taxes and dutues, however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.
All orders will be refunded via PayPal.
NON RETURNABLE ITEMS
In some instances, we are unable to offer refunds or exchanges. This includes personalised products as well products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights.
As a guideline, the following examples are not covered by our returns policy:
Made to measure, altered, or personalised products
Made to order products
Opened CDs or DVDs
E-vouchers and gift cards
YOUR STATUTORY RIGHTS
Don’t worry, nothing in our returns policy affects your statutory rights. This is not intended to be a full statement of your rights. For further information about your statutory rights, contact your local authority's Trading Standards department or consumer advice centre (such as the Citizen's Advice Bureau if you are located within the United Kingdom).