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FAQ's

 

Where's My Order?

 

You will receive an email once your order has been dispatched. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order.

 

Have You Received My Return?

 

Please allow up to 10 working days for your parcel to be returned to Whistling Jim. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.

 

If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

 

How Do I Return An Item?

 

If you change your mind about any items purchased you can return them to us  within 14 days of the parcel being delivered to you, provided:

  • the items are unworn and unwashed

  • if shoes, the items are unworn and show no signs of wear

  • the items have all Whistling Jim tags attached

  • you take good care to avoid the transfer of make-up

  •  

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

  • 14 days after the day we receive items back from you; or

  • If earlier) 14 days after the day you provide evidence that you have returned the goods

 

All returns can be sent to

 

Address

 

Please note if you are an EU Customer you also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see 'DO I HAVE THE RIGHT TO CANCEL?' for further details.

 

Can I Exchange An Item?

 

If you would like a different item, then you will need to return the unwanted item for a gift voucher and place a new order.

 

Please note if you are an EU Customer you also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see 'DO I HAVE THE RIGHT TO CANCEL?' for further details.

 

Can I Amend My Order?

 

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order. In such case you can however, return the item to us in accordance with our Returns Process.

 

Why Has My Order Been Cancelled?

 

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

 

I Have Seen An Item But It No Longer Seems To Be In Stock?

 

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with.

 

 

Where Do You Deliver To?

 

To find out which countries we deliver to, please click here.

 

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.

 

Will I Be Charged Customs And Import Duties?

 

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to Whistling Jim. In the event this happens, Whistling Jim may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

 

Can I Use More Than Discount Code On An Order?

 

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

 

Do You Accept Student Discount?

 

Not yet.

 

Why Won't My Discount Code Work?

 

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

 

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

 

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

 

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

 

Do You Have Any Promotional Codes?

 

We offer new and exciting promotions via our website, social accounts and newsletters, check back soon for the latest offers, terms & conditions.

 

Make sure you’re the first to know about any exclusive offers by signing up to our newsletter or following us @whistlingjim on Twitter, or joining us on Facebook

 

What Happens If I Forget To Use A Promotional Code?

 

Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

 

Do You Have A Size Guide?

 

Yes we do, view our size guide here.

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